Delivery & Returns
I generally make items of jewellery to order, therefore orders may take up to 2 weeks to be dispatched depending on demand and time of year. I endeavour to complete as soon as possible and if there is going to be a delay I will notify you and you have the choice to cancel your order.
If I have a piece jewellery in stock, I will dispatch the article within 1-2 days of purchase.
If you have an urgent requirement (last minute present!) please don’t hesitate to message me to find out if I have a piece of jewellery in stock, which can be posted straight away, or how quickly I can get one made. I will always do my best to prioritise if possible.
If you are after a last minute gift...
Just leave me a few details on my contact page and I can get back to you ASAP.
Date you need something by
If you have any preferences
If you're able to collect or would like something posted
Delivery Options UK
Collect from Teän’s Silver Shed – £0.00
Collection Address: 2 Whitehill Terrace
If you select the ‘Collect Option’ when purchasing an item from the website, once your jewellery order is ready to collect you will be notified via email. On receiving an email a convenient time of collection can be arranged to suit. Please inform Teän’s Silver Shed of a preferred contact method if an email is not suitable.
Royal Mail 1st Class Signed For UK - £3.50 (Not Tracked or Insured)
Delivery time – Royal Mail aim for 1-2 working days for delivery after the dispatch from Teän’s Silver Shed.
If you select Royal Mail 1st class Signed For your item of jewellery will not be insured, therefore cost of jewellery will not be refunded if your parcel is lost in the post.
Royal Mail Special Delivery UK - £7.50 (Tracked and Insured)
If you select Royal Mail Special Delivery this will give you the option to track your parcel when posted via the Royal Mail website. Royal Mail will cover the costs of the parcel in the case of it getting lost, compensation of us to £500.
Delivery time – Royal Mail aim for 1-2 working days for delivery after the dispatch from Teän’s Silver Shed
Delivery Option International
Tracked & Signed International Shipping - £12.00
Choosing Royal Mail Tracked & Signed will give you the option to track your parcel when posted via the Royal Mail website. Royal Mail will cover the costs of the parcel in the case of it getting lost, compensation of up to £250.
Delivery time – Royal Mail aim for 5-7 working days for delivery after the dispatch from Teän’s Silver Shed.
How do I track my parcel?
If you select ‘Royal Mail Special Delivery’ or ‘Tracked & Signed’ option when purchasing jewellery from Teän’s Silver Shed, when your item of jewellery has been dispatched you will be notified via email and your tracking number will be attached.
TRACK YOUR PARCEL HERE -
Please note you will only receive a tracking number if you have chosen a tracked delivery option for your order.
Due to items of jewellery being custom made to order and size, returns will not be accepted unless the item is faulty.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All damaged returns will be subject to an inspection before a suggested course of action can be discussed.
When exchanging a faulty item, please be aware that I can only replace it for the same product in the same colour and style, subject to availability. Where possible, I will offer to repair faulty items.
If there is an occasion when jewellery may need repairing due to excessive wear or damage outside of the 2 month guarantee, I offer a high quality value for money repair service if the piece of jewellery is in a repairable state.
In the case of ordering an item of jewellery in the wrong size, Teän’s Silver Shed offers a re-sizing service.
I charge a minimal fee of £5.00 per item however there may be further costs depending on the alteration and work involved. The fee will cover costs for extra materials and time. Each job will be priced accordingly.
If you require an alteration you can contact me for an estimate.
Teän’s Silver Shed reserves the right to cancel an order if your jewellery cannot be delivered to your area.